Once invoiced or quoted by Optimal Aperture Group (PTY) Ltd T/A The Shuttle Guy, you hereby acknowledge having read, understood, and accepted the below terms and conditions:

Bookings

Bookings are subject to availability.

The contact number is 083 250 9855 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for bookings.

Booking office hours are 08H00 to 20h00 Mon-Sun.

Our services however operate 24/7 including public holidays at normal rates.

Walk-ups will be accepted subject to prior reservations and availability.

It is the client’s responsibility to ensure information given to the booking agent is correct.

It is the client’s responsibility to ensure we have received their booking details.

A confirmation email or WhatsApp will be sent once we have confirmed a booking.

Clients must ensure they are ready at appointed collection times (maximum 15 minutes waiting time), due to other scheduled transfers.

Rates

All transfers are door-to-door.

Rates are subject to one collection point.

A R100 surcharge is applicable per additional stop.

Additional stops apply to a maximum of 10 km’s apart.

In the event of additional stops exceeding 10km’s, we reserve the right to charge for more than one transfer.

Rates are per vehicle one way.

Rates are subject to change without prior notice.

Quotations will be valid for 7 days from the quotation date.

Toll fees and fuel are included in our rates.

Rates quoted may vary due to the type of vehicle or service required.

Payment Options Accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the Optimal Aperture Group (PTY) Ltd T/A The Shuttle Guy bank account, the details of which will be provided on request.

Smoking & Alcohol

We operate a strict no-smoking policy on all our vehicles.

We reserve the right to refuse the consumption or carriage of alcohol in our vehicles.

All flights are monitored and subject to the information provided by the ACSA (Airports Company of South Africa) information system.

If the flight status changes to “diverted” or “indefinitely delayed” after a driver has been dispatched, we will wait one hour at the airport for a status update. If the status remains unchanged, we end the shuttle with the original quoted shuttle costs to your account and schedule a second shuttle to collect you at the updated arrival time if this information is available to us, with the second shuttle charged at the same rate as your original quote also to your account.

Waiting time will be charged at R100 per hour or part thereof on the following:

• 90 minutes after international flight arrivals
• 60 minutes after domestic flight arrivals
• 30 minutes after scheduled shuttle departure for any other shuttles unless quoted otherwise or requested by you in which case we will charge R100 per hour for waiting.

Please assist us in this regard by texting or phoning 083 250 9855 if you know that your flight will be delayed by more than one hour upon check-in or boarding.

Right to Refusal

Optimal Aperture Group (PTY) Ltd T/A The Shuttle reserves the right to refuse service or carriage to any passenger (‘s) who intends or causes harm to a fellow passenger, the driver, or the vehicle.

 Liability

Optimal Aperture Group (PTY) Ltd T/A The Shuttle reserves the right to subcontract other companies to do the transfer.

Optimal Aperture Group (PTY) Ltd T/A The Shuttle will not be liable for any lost or damaged personal belongings.

Optimal Aperture Group (PTY) Ltd T/A The Shuttle will not be liable for any delays caused by traffic, mechanical failure, or any other unforeseen circumstances.

Optimal Aperture Group (PTY) Ltd T/A The Shuttle will not be liable for any expenses arising as a result of any delays caused.

Surcharges

A surcharge of R100 will be charged to every additional stop en route.

Client to be Charged

If the driver is unable to find passenger (s) after making all reasonable efforts the client will be charged in the event of the client not showing up or if the client made other alternative transport arrangements.

Where a client or passenger gives incorrect information regarding the date, weekday, pick-up address, or pick-up time, it will be the client’s financial responsibility.

In the event of a client missing a flight and the booking office not being notified prior to the vehicle being dispatched, we reserve the right to charge the full rate. To arrange a new transfer for the client, will constitute a new booking, thus a new charge. This does not apply to delayed flights.

Cancellation & Refunds

Cancellations must be verified and confirmed via email or telephonically at least 6 (six) hours before scheduled collection time during office hours 08h00 to 20h00.

All cancellations and refunds must be communicated during office hours 08h00 to 20h00.

Cancellations under 6 hours: The client will be charged at the full rate.

Missing your shuttle due to flight/bus/train delays, cancellations, and/or changes:

We do not accept losses caused to our passengers by third parties or personal circumstances. Passengers missing our shuttle due to late arrival and/or cancellation of flights/buses/trains/cruise liners will need to claim their losses with the entity that caused their loss of our ticket and repurchase a new ticket on our next available shuttle. In cases where passengers receive notification of the delay less than 24 hours before the date of travel if we can accommodate our passengers on the next shuttle, we will do so with a minimum fee of R130 per passenger to be paid cash on boarding or 50% of the original ticket fee – whichever is the greatest. Please note in this second instance, priority will be given firstly to full-fare paying passengers. The discounted fee will be offered to passengers entirely at our discretion and can be withdrawn at any moment without warning. This assistance by no means obligates us in any manner to assist as ultimately it is for the client to claim losses from the company that was the direct cause of said loss or to accept losses caused by his/her fault.

15 minutes before departure time

Should any passenger not be ready for boarding 15 min before our departure time, the ticket will be deemed as a “no show” and we reserve the right to sell your ticket to any other passenger. The shuttle will leave the South Coast Collection points as soon as it arrives and has loaded the waiting passengers and move on to the next point. The onus will fall on the late passenger to catch up to the shuttle at the next booked stop.

Incorrectly booked tickets.

Passengers need to advise us within 15 min of incorrectly booking their tickets via our online platform, failing which the ticket will have a 100% re-booking fee levied. In cases where duplicate sales have been made in error and we receive evidence that the passenger was sent our courtesy SMS or WhatsApp confirming the ticket, a 50% refund fee will be applied when re-crediting the purchaser of the duplicate booking. Should passengers’ book on the incorrect date and we are not able to assist them with the date and time they wanted to book for, they will forfeit their purchased tickets entirely.

Load Shedding

During load shedding and for at least 15 min thereafter, we advise that cannot accept any responsibility for not being able to communicate with our passengers as it affects the Cellular Towers. Regrettably, this is beyond our control. We request that passengers ensure they are at the booked collection points 15 min before the indicated departure time, failing which the shuttle will leave if you are not there waiting for us when we arrive.

Special Needs Passengers

No pets or animals are allowed aboard the Shuttle except guide dogs that need to be pre-advised when booking your seats. Due to the design of our shuttles, regrettably, we are not able to accommodate Disabled Passengers. We are however able to assist passengers who have booked wheelchair assistance via the airlines/have their own walkers /wheelchairs but are mobile. Wheelchairs/walkers need to be booked in as extra luggage when placing the booking with us and sufficient insurance cover needs to be taken over these items. Please note that we do not transport electric wheelchairs.

Luggage

Optimal Aperture Group (PTY) Ltd T/A The Shuttle will not transport unaccompanied luggage. Each passenger is permitted a single suitcase of standard dimensions not Prams, portable cots, boogie boards, golf bags, etc. will carry an additional charge. The onus falls on the Passenger/s to notify us in advance via email (with their reference number) should there be any additional luggage and/or variations to the above luggage dimensions and weight as a discretionary surcharge will be levied onboarding. Please note that this is also subject to the availability of space. All luggage must be handed over for carriage in the designated trailer excluding a ladies’ standard-size handbag/computer bag/small bag with valuables that must be carried onto the shuttle. The onus falls on the Passengers to ensure that their luggage is clearly identifiable so that other passengers cannot mistakenly collect their luggage and to ensure that the correct luggage is collected/handed over to them on disembarkation. Optimal Aperture Group (PTY) Ltd T/A The Shuttle will not be held liable for any lost, damaged, or left behind luggage and/or incorrectly identified luggage that is collected by other passengers and/or the relevant re-consignment thereof. Should passengers collect incorrect luggage, permission is herewith granted by the affected parties to convey their names and contact numbers between the two parties so that they can resolve the issue themselves. Optimal Aperture Group (PTY) Ltd T/A The Shuttle will not get involved in any matter. Should luggage be left behind, the drivers are instructed to deposit the luggage at their closest SAPS office and retrieve an OB Case Number and/or keep it in the shuttle for a maximum of 2 days for a coordinated swap over at our depot. Please note that we will also not be held liable for any theft from any luggage.

Lost Property

Any lost, found, and abandoned property handed over to us will be kept for a maximum of 48 hours (excl Public Holidays and weekends). During the 48-hour time frame, we do not hold ourselves responsible in any way for the property and will not be held liable should it be stolen, damaged, lost, or destroyed in any manner whatsoever. This does not apply to any perishable goods which will be donated at the end of the route/run on the same day. Unclaimed property will be donated to a local charity if not collected from us within 48 hours.

Children and Infants (12 and under)

No unaccompanied children or infants will be allowed on the Shuttle. Should any parent make use of any discounted rate for children under the age of 12 years, the accompanying adult is to supply the driver with a copy of the child’s birth certificate/ID. Failure to supply the certificate or ID will result in the full fare being levied which will have to be paid immediately cash on boarding. Parents are responsible for any mess made by their children and will be required to clean up after them. Out of courtesy to the next passenger, we request that parents ensure the good behavior of their children and that they remain seated with their seat belts on to also qualify for the Passenger Liability Insurance. Infants aged 0-3 years will be provided with a baby chair (subject to availability) provided the request is made at least 72 hours before the date of travel and the booking is made via our website or WhatsApp. As a safety precaution, we request that parents email us their booking reference number so that we can check the correct allotment of Baby Chairs for infants 0 – 3yrs.

Web Site Terms and Conditions of Use

1. Terms

By accessing this website, you are agreeing to be bound by this website’s Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Optimal Aperture Group (PTY) Ltd T/A The Shuttle website for personal,

non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials;

use the materials for any commercial purpose or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Optimal Aperture Group (PTY) Ltd T/A The Shuttle website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Optimal Aperture Group (PTY) Ltd T/A The Shuttle at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Optimal Aperture Group (PTY) Ltd T/A The Shuttle website are provided “as is”. Optimal Aperture Group (PTY) Ltd T/A The Shuttle makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Optimal Aperture Group (PTY) Ltd T/A The Shuttle does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Optimal Aperture Group (PTY) Ltd T/A The Shuttle or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Optimal Aperture Group (PTY) Ltd T/A The Shuttle Internet site, even if Optimal Aperture Group (PTY) Ltd T/A The Shuttle or an Optimal Aperture Group (PTY) Ltd T/A The Shuttle authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Optimal Aperture Group (PTY) Ltd T/A The Shuttle website could include technical, typographical, or photographic errors. Optimal Aperture Group (PTY) Ltd T/A The Shuttle does not warrant that any of the materials on its website are accurate, complete, or current. Optimal Aperture Group (PTY) Ltd T/A The Shuttle may make changes to the materials contained on its website at any time without notice. Optimal Aperture Group (PTY) Ltd T/A The Shuttle does not, however, make any commitment to update the materials.

6. Links

Optimal Aperture Group (PTY) Ltd T/A The Shuttle has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Optimal Aperture Group (PTY) Ltd T/A The Shuttle of the site. Use of any such linked website is at the user’s own risk.

7. Site Terms of Use Modifications

Optimal Aperture Group (PTY) Ltd T/A The Shuttle may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Optimal Aperture Group (PTY) Ltd T/A The Shuttle website shall be governed by the laws of South Africa.

Privacy Policy Statement

By accepting this Privacy Policy, you agree to the usage and treatment of your personal data in the manner stipulated within this Privacy Policy.

The online safety of all customers is of the utmost concern to Optimal Aperture Group (PTY) Ltd T/A The Shuttle. As a result, all possible safety measures and precautions shall be adhered to ensure the security of customers’ private information in accordance with the Protection of Personal Information Act, 4 of 2013 Collection of Private/Personal Information

Use of the Optimal Aperture Group (PTY) Ltd T/A The Shuttle online booking system or Agents requires the collection of customers’ personal details including, but not limited to: names, surnames, phone numbers, disabilities, collection/destination points, and flight landing/departure times. Additional information such as residential addresses will be asked for specifically should it be required in order for Optimal Aperture Group (PTY) Ltd T/A The Shuttle to render its service. Optimal Aperture Group (PTY) Ltd T/A The Shuttle will never divulge, trade, and/or sell any personal information collected to secondary parties, unless required to by law. Credit card and SID payments and details are managed through an SA bank-approved payment gateway, not Optimal Aperture Group (PTY) Ltd T/A The Shuttle. As such, no credit card information is stored or dealt with by Optimal Aperture Group (PTY) Ltd T/A The Shuttle when doing an online booking direct with us.

Optimal Aperture Group (PTY) Ltd T/A The Shuttle usage of customers’ personal details is limited to the rendering of services and as such, collected private information will only ever be used to arrange collection and dropping off of Optimal Aperture Group (PTY) Ltd T/A The Shuttle passengers. Optimal Aperture Group (PTY) Ltd T/A The Shuttle will never use customers’ private information maliciously or with ill intent.

Right of admission is reserved.

Our Fares & Routes and these Terms & Conditions are subject to change without notice.

To comply with our Passenger Liability Insurance, passengers are to remain seated with their safety belts on at all times.